How To Get A Refund From A Cruise Line Thats Sinking
Look, Im not going to sugarcoat it: Crystal Cruises is taking on water. And as youre watching a company flail around, youre thinking, There goes my refund! But you can take steps to keep that from happening.
- Know your rights. The Fair Credit Billing Act is definitely your friend. But states like California and Massachusetts also have strict seller of travel laws that protect consumers. Know those and dont be afraid to invoke them.
- Pressure your bank and regulators to help you. Wolfes credit card should have helped her. Lesson learned? Make sure you buy your travel with a card that will side with you during a dispute, not just roll over and inappropriately cite the Fair Credit Billing Acts statute of limitations. A real credit card fights for you until the end. And you can cause even more trouble by filing a complaint against the cruise line with the Federal Maritime Commission . It wont mediate your complaint, but it sure sends a message to the cruise line that youre serious about getting your refund.
- Hire a travel agent that has a proven record. All travel advisors are not created equally. Wolfe had one that didnt give up. You can find a great agent online at the American Society of Travel Advisors site. Check a reputable consortium like Signature, Virtuoso or Travel Leaders as well.
Is Crystal Cruises Sailing In 2021
Crystal Symphony will Return to Sailing in August with New Luxury Caribbean Escapes Miami and St. Crystal Symphonys return to sailing marks the resumption of service for 97 percent of Crystals oceangoing fleet in the summer of 2021. Reservations for the new Luxury Caribbean Escapes open on April 20, 2021.
Race Ethnicity Religion And Languages
Miami has a population, as comprise less than half of the population, 11.9%, down from 41.7% in 1970. make up 70% of Miami’s population. As of the 2010 census, the racial makeup of the population of Miami was 72.6% , 19.2% Black or , 1% , and the remainder belonged to other groups or was of mixed ancestry.
The 2010 US Census reported that the population in Miami accounted for 70% of its total population, with 34.4% of city residents being of origin, 15.8% had a background , 8.7% were of descent , 4.0% had origins , 3.2% descended from , 2.4% were , and 1.5% had ancestry.
As of 2010, those of African ancestry accounted for 19.2% of Miami’s population. Of the city’s total population, 5.6% were or origin , 3.0% were , and 0.4% were origin.
As of 2010, those of European ancestry accounted for 11.9% of Miami’s population. Of the city’s total population, 1.7% were German, 1.6% Italian, 1.4% Irish, 1.0% English, 0.8% French, 0.6% Russian, and 0.5% were Polish. Since the 1960s, there has been massive with many non-Hispanic whites moving outside Miami due to the influx of immigrants settling in most parts of Miami.
As of 2010, those of Asian ancestry accounted for 1.0% of Miami’s population. Of the city’s total population, 0.3% were / , 0.3% / , 0.2% , 0.1% were other Asian , 0.1% , 0.1% , and 0.0% were .
In 2010, 1.9% of the population considered themselves to be of only American ancestry , while 0.5% were of Arab ancestry, as of 2010.
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What Is Going On With Crystal Cruises
Following a year of voluntarily suspending trips, Crystal Cruises is planning a return to ocean operations on July 3, 2021 but not directly from the U.S. The luxury line will instead homeport Crystal Serenity in the Bahamas through at least October. The line will also resume sailings onboard Crystal Symphony in St.
Get Help From A Maritime Attorney
Lipcon, Margulies & Winkleman, P.A. can provide representation to crew members as well as passengers who sustain any type of injury or harm aboard Crystal Cruises. Give us a call to schedule a consultation with one of our skilled attorneys to learn more about your legal rights. Call 877-233-1238 to schedule a consultation or us online to learn more.
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Are There Any All Inclusive Cruises On The Crystal
Crystal Yacht Cruises offers inclusive excursions and amenities in a very intimate and personalized manner. In nearly every port of call, youll have a choice of two complimentary Crystal Adventures: a Cultural Exploration or an Active Adventure. The spacious Crystal Endeavor accommodates just 200 guests.
Cases Against Crystal Cruises
Crystal Cruises is among the numerous cruise line companies. Cases against Crystal Cruises handled by our attorney include , among others.
It is important to note that every cruise ship injury or accident case is different. Many are complicated because the incident occurs at sea and it can be difficult to report the problem or obtain evidence to make a case for damages. Still, our attorneys understand how to provide representation against cruise lines no matter where the cruise line is based or where the incident causing injury occurred. If you are an injured crew member or passenger and you believe you have a case against Crystal Cruises, give us a call today so we can begin investigating and help you make your claim.
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What Is Included On Crystal River Cruises
Crystal River Cruises All-Inclusive fares include beverages including fine wines, champagne, premium spirits and all nonalcoholic beverages such as bottled water, soft drinks and specialty coffees gratuities for housekeeping, dining and bar staff personal Butler service airport transfers to and from the River Ship,.
Crystal Luxury Air/crystal Aircruises
Crystal Luxury Air private jet service launched in 2015 with the company’s Bombardier Global Express jet, available for charter and accommodating 12 guests. In August 2017, Crystal AirCruises took flight with the launch of Crystal Skye, a Boeing 777-200LR configured with 88 first class flat-bed seats, a lounge/dining room that seats 24 and a full bar. The National Hockey League is one of its first three charter customers. In addition the company took delivery of a Boeing 787 Dreamliner in May 2017. As of November 2017, this aircraft was stored.
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We Did Not Blow Lori Off
But first, lets get to the specifics of Wolfes case. Back in 2018, she booked a river cruise to see the Oberammergau Passion Play and then a one-week tour ending July 3.
This was canceled on March 30, 2020, she told my advocacy team. We were told we would be fully refunded in 90 days. This did not happen.
Wolfe asked her credit card issuer, Citibank to help her with a refund.
Citibank refused, citing the length of time from deposit to cancellation, she says. I then contacted the Consumer Financial Protection Bureau, which contacted Citibank. Citibank continues to deny assistance.
Wolfe also contacted her travel agency, which reached out to Crystal weekly.
Crystal continues to say they will refund, but are delayed. All the travel agents other cruise clients have been refunded according to her, and Crystal is booking cruises with the first one to start in May 2021. I would appreciate any assistance obtaining this refund, she said.
How Do I Get A Refund From Crystal Cruises
Any inquiries about a refund must be made by the Guest to the travel advisor. Some travel advisors may, at their discretion, withhold an agency cancellation fee. Crystal Cruises will not be responsible for the receipt by the Guest of refund monies, except for those refunds made to credit cardholders account.
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Largest Cruise Companies In The World
In this article, we are going to list the 15 Largest Cruise Companies in the World. You can skip our detailed analysis of the cruise industry and its outlook in 2021 and beyond and go to 5 Largest Cruise Companies in the World.
The cruise industry was one of the biggest casualties of the coronavirus crisis, suffering heavy losses and layoffs as millions of customers cancelled their bookings are asked for refunds. But there are clear signs of recovery in the industry and analysts think now could be the right time to invest in cruise companies. Cruise review website Cruise Critic saw a 40% increase in interest from customers in January. Shares of top 3 cruise companies are up about 50% over the last 6 months.
Largest Cruise Industry Organizations
CLIA – since December 17, 2012, this is a Global Trade Association for 9 of the largest cruise industry associations:
ICOMIA – ICOMIA is a global trade association with the majority of its members being national marine industries and manufacturers. The biggest are:
Now the list of all the rest large organizations:
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Cruise Lines Owned By Norwegian Cruise Line Holdings Ltd
Of the Big Three cruise companies, the smallest is Norwegian Cruise Line Holdings LTD. Even so, it still owns several lines under its umbrella.
First is the namesake Norwegian Cruise Line, which has soared in popularity as it has continually launched new and bigger ships like the Norwegian Encore.
Also within the parent company are two luxury lines known for their smaller ship experience: Regent Seven Seas Cruises and Oceania Cruises.
Yes, just how Toyota has its namesake Toyota brand and then the luxury Lexus brand, Norwegian offers both mass-market and luxury offerings in its lines.
Education Households Income And Poverty
As of 2010, 80% of people over age 25 were a high school graduate or higher. 27.3% of people in Miami had a bachelor’s degree or higher.
As of 2010, there were 158,317 households, of which 14% were vacant. 22.7% had children under the age of 18 living with them, 31.3% were married couples living together, 18.1% have a female head of household with no husband present, and 43.1% were non-families. 33.3% of all households were made up of individuals, and 11.3% had someone living alone who was 65 years of age or older The average household size was 2.47 and the average family size was 3.15.
In 2010, the city population was spread out, with 18.8% under the age of 18, 9.4% from 18 to 24, 33.1% from 25 to 44, 25.0% from 45 to 64, and 13.6% who were 65 years of age or older. The median age was 38.8 years. For every 100 females, there were 99.2 males. For every 100 females age 18 and over, there were 98.1 males.
In 2010, 58.1% of the county’s population was foreign born, with 41.1% being . Of foreign-born residents, 95.4% were born in Latin America, 2.4% were born in Europe, 1.4% born in Asia, 0.5% born in Africa, 0.2% in North America, and 0.1% were born in Oceania.
In 2004, the reported that Miami had the highest proportion of foreign-born residents of any major city worldwide , followed by Toronto .
About 22.2% of families and 27.3% of the population were below the at the census, including 37.1% of those under age 18 and 32.8% of those aged 65 or over.
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Im Glad You Help Others
But Wolfe wasnt writing to berate me at least not entirely. She had good news. Shed taken Michelles advice and leaned on her travel agent to keep working with Crystal Cruises to process her refund. And it worked.
The refund was posted yesterday, she reports.
Im glad you help others, she says.
But, she added, she wished wed also helped her.
To which I say: But we did help you.
Cruise Critic Members Closely Following
The statement came after Genting Hong Kong issued a profit warning at the beginning of the month, as well a statement the company made August 19 that it was suspending payments to creditors as it undergoes restructuring.
The line also announced this month that delivery of its first expedition ship, Crystal Endeavor., until 2021. Crystal Cruises has already canceled its luxury and river sailings, as well as its yacht, through the end of 2020.
The flurry of announcements has left future Crystal cruisers concerned about what to do with future sailings they might have on the books.
Today, members posted an email from Virtuoso, which is one of the largest networks of luxury travel agents. “At the current time, we recommend that each member carefully consider whether or not it is advisable to book any Crystal Cruise on behalf of any client or make any payments to Crystal Cruises, in light of the statement issued by Genting Hong Kong and the other publicly available information.
“Virtuoso has initiated discussions with Crystal Cruises’ owners to attempt to resolve this financial situation for the benefit of the Virtuoso network. We will inform you of developments concerning that initiative.”
Some cruisers are keeping their bookings, while paying close attention to the final payment date. “I do have 2 bookings in 2021 and the pay date is out a bit,”wrote MsCrystalina. “By then will know more. Am planning for the worse but hoping for the best.”
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Crystal Cruises Coronavirus Update
Crystal Cruises suspended its ocean fleet’s passenger shipping operations by canceling all voyages with pre-scheduled departures in the period March 14, 2020, through early-June 2021. Crystal River Cruises are currently planned to resume in late-August 2021. Crystal Yacht Cruises restarted on September 15 . Crystal Ocean Cruises restarted on July 3 and August 5 .
All affected bookings received full monetary refunds including on prepurchased through Crystal Cruises packages and services. With rebooking, all fully-paid reservations received 125% refund in FCC of the fare paid, plus a full monetary refund of prepaid port charges, Gov taxes-fees, any flight and hotel packages . Not fully-paid reservations received FCCs based on the deposits. All FCCs are valid on any Crystal cruise with departure through December 31, 2023.
Genting To Acquire Crystal Cruises
TD Guest Writer
Guest Writers are not employed, compensated or governed by TD, opinions and statements are from the specific writer directly
Genting Hong Kong has unveiled plans to expand its cruise portfolio with the acquisition of luxury operator Crystal Cruises.
The Asian company, which currently operates Star Cruises and holds a stake in Norwegian Cruise Line, has entered into an agreement to buy Crystal Cruises from Japanese shipping company Nippon Yusen Kaisha .
The deal is expected to close in the second quarter of 2015.
Crystal Cruises offers the epitome of luxury cruising and the service standard which all other cruise lines aspire to, said Lim Kok Thay, chairman, CEO & acting president of Genting Hong Kong.
Genting will provide financial resources and proven expertise in innovative ship design to build a new ship that will set the highest standard in luxury cruise ships that together with Crystals six-star legendary service will reinforce Crystals reputation as the worlds leading luxury cruise line for decades to come.
Under the terms of the agreement, Genting Hong Kong will pay NYK US$550 million in cash for Crystal Cruises, including its two ships, the Crystal Symphony and Crystal Serenity. Crystals current management team and crew will continue to lead the company after the takeover.
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# 3 Norwegian Cruise Line
The next big cruise corporation is the Norwegian Cruise Corporation. And Norwegian Cruise has three key brands at the time of recording.
The first is the most famous of all, of course, which is Norwegian Cruise Line. Norwegian Cruise Line became famous for creating freestyle cruising. Its the most relaxed, the most informal of all the cruise lines. This means you have a huge range of dining options, bar options, big glitzy entertainment, but its quite laid back. You can wear shorts for example to dinner on board Norwegian Cruise Line. So, its very popular for people looking for informal cruising with lots of bells and whistles.
They do then have an ultra-luxury and a luxury brand. On the luxury side they have Oceania. Thats their premium brand, with relatively small ships. They are especially well-known for their food. They claim to spend more per passenger than anybody else on food, and they have big glitzy and really impressive menus. And because they have smaller ships they can also go to the more out-of-the-way places.
On the ultra-luxury side, so competing with things like Seabourn and Silversea, they own Regent Seven Sea. Regent Seven Sea is very luxurious, and they are the most all-inclusive of the ultra-luxury brands It includes things like the excursions, Wi-Fi, gratuity, all those kinds of things, within their fare.
Crystal Ocean Cruise 2023 Itineraries
On August 1, 2020, were opened bookings for Crystal Symphony‘s 2023 program – 36 itineraries with 23x of 10-days or fewer. Signature regions include India, Southeast Asia Holy Land, Egypt, Middle East Baltic, Mediterranean, Australia.
Crystal Symphonys 2023 program features 5 maiden port calls , new homeport , return to Skagen Denmark , overnight in Antwerp Belgium. Boutique ports include Bordeauxs downtown, Antalya, Port Vendres, Paphos.
A turnaround in Rouen France features a land tour to Paris City. The overnight in Le Havre brings passengers to Seine River, Paris, Giverny. The overnight in Edinburgh allows them to enjoy the Military Tattoo festival. New routes include Scandinavia-Paris , Iceland-Baltic, London-Bordeaux. Visited UNESCO Sites include Saint-Emilion, Bordeaux, Rioja Wine Region , Israels Old City of Acre and Western Galilee, Egypt’s Giza Pyramids, Luxor and the Valley of the Kings and Queens.
In 2023, Crystal Serenity and Crystal Symphony sail a total of 68 itineraries with B2B options for longer voyages. The program has 216 call ports in 92 countries on 6 continents. Crystal Serenity in 2023 is deployed in North America . Both ships have extended summer seasons in Western Europe and the Mediterranean.
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